Privacy Policy

Jean Tori Design Ltd is a company registered in England & Wales with registered offices at PRAGER METIS LLP, 5a Bear Lane, Southwark, London, England, SE1 0UH and company number 09752780.

We are committed to protecting and respecting your privacy and take our obligations in this regard very seriously. Under UK law, we are a data controller; this means we are responsible for determining the manner and purposes of processing for personal information provided to us.

Personal Information means information that either identifies you, such as your name or contact details, or data that can be linked with other information in order to identify you.

This Privacy Policy sets out how we use the personal information you provide to us.


What personal information do we collect?

1. What personal information do we collect about you?

We will only collect your personal information directly from you. For example, you may give us your information by entering it on our website or by corresponding with us by phone, e-mail or otherwise. You may also give us information when you request services from or through us. It will always be clear what personal information we are collecting from you.

If you do not provide the personal information necessary or you later withdraw your consent for the processing of your personal information, we may not be able to provide our services to you. You don’t have to provide any data and can simply stop using our website and/or corresponding with us.


2. Information we collect about you and your device.

Each time you visit our website, we automatically collect certain information, please see our Cookie Policy for further details.


How do we use your personal information?

We will only use your data for marketing purposes where you have provided your specific consent to do so. We will NEVER share your data with third-parties for marketing purposes.

The personal information we collect from you is generally required for providing relevant services to you at your request.

The following details the lawful bases we rely on for using your personal information:


1. To provide services to you / deliver a contract with you

  • To provide you with the services you have requested
  • To manage your account and our own internal admin
  • To update you on the services you have requested
  • To allow us to address queries, questions and complaints


2. Where we have a legal obligation

  • To make disclosures as required by law or regulation.


3. Where it is in our legitimate interest

  • To review the quality of our products and services – so we can improve the services we provide
  • To respond to general queries from you – so we can be responsive to our customers
  • For internal purposes, for example auditing, troubleshooting and data analysis – so that we can provide quality services and assess our effectiveness

Where we process information under our legitimate interests, we ensure that our processing is necessary and that our legitimate interests are not outweighed by your right to privacy.


4. Where we have your explicit consent

  • To provide you with our Newsletter – we rely on your explicit consent when you provide us with your contact details via the website subscription form or where you request our Newsletter by any other means.


When do we share your personal information?

We will NEVER sell any personal information you share with us.

We may share your personal data with cloud-based processors we use, including the following:

  • Office systems (eg: Email, Word, Excel, etc): Microsoft
  • Other systems: Mailchimp

We may disclose your personal information:

  • To our partners as required in order to provide our services to you, this includes: Kidglovesbooks; Tandem Collective; COR Collective
  • To relevant authorities, where we are legally obliged to disclose
  • To ensure our Terms and other agreements are adhered to
  • To protect the safety, property or rights of our company or others as relevant


What about Third-Party links on our website?

Our website may contain links to other third-party websites or applications. These are independent, and we have no control over their content or privacy arrangements. We therefore accept no responsibility for any issues arising from your interaction with these third-party websites or applications and we recommend you review their Privacy Policies separately.


How do we store your personal information?

We will store your personal information at our premises located in the UK, or electronically at our secure data centre which is also located in the UK. If applicable all digital data will be encrypted when being transferred to and from us or to our data centre.

Your data may be transferred outside of the UK, for example, if we use a cloud service that is hosted elsewhere. Where this is the case, we seek assurances that the cloud service will protect the security of your data.

We implement strict security and procedures to prevent unauthorised access to your personal information. However, the secure transmission of information over the internet cannot be guaranteed due to external security threats, therefore any transmission of information is at your own risk.


How long do we keep your personal information?

We will keep your personal information for as long as it is needed to provide our services to you or as required by our legitimate interests or relevant legal obligations. For example, where you have requested our Newsletter, we will generally keep your personal information until you unsubscribe.

When it is no longer required, we will securely erase or anonymise your personal information.


What rights do you have?

Legally you have the following rights (subject to certain conditions) when it comes to your personal information. You can contact us to exercise these rights using the details below.


The Right to be Informed

You have the right to be informed about how we use your information and your rights; this is why we provide this Privacy Policy.


The Right to Object to Processing

You have the right to object to certain types of processing, including where we rely on our legitimate interests as the basis for processing.


The Right of Access

You have the right to obtain access to your information and certain other information similar to that provided in this Privacy Policy.


The Right to Rectification

You are entitled to have your information corrected if it is inaccurate or incomplete.


The Right to Erasure

Also known as ‘the right to be forgotten’, you have the right to request the deletion or removal of your information where we have no justifiable reason to keep using it. Please note, there are exceptions that may apply.


The Right to Restrict Processing

You have the right to restrict our further use of your information in certain cases.


The Right to Data Portability

You have the right to obtain your information in a machine-readable format so that you can re-use your information across different services.


Rights in relation to Automated Decision Making and Profiling

You have various rights around automated decisions and profiling. However, Jean Tori Design Ltd does not undertake any processing of this type


The Right to Withdraw Consent

If you have given your consent to our processing your information, then you have the right to withdraw this consent at any time. However, this may mean we can no longer provide our services to you.


The Right to Complain

You have the right to make a complaint to the Information Commissioners Office (ICO) if you feel we are not processing your information appropriately (see below for contact details).

We will normally respond to rights requests within one month, if this is not possible, we will let you know. We do not charge a fee for complying with a rights request, however where we receive baseless or repeat requests, we may charge a reasonable fee to cover our costs. In certain circumstances we may also be entitled to refuse to act on the request altogether.


What happens when this Privacy Policy changes?

When changes are made to this Privacy Policy the new version will be published on our website and, where appropriate, you will be notified.


Contact Details

Please contact us if you have any questions, comments or requests in relation to this Policy:

If you think we are not acting appropriately, you may also contact the UK regulator:

Information Commissioners Office,

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Phone number: 0303 123 1113